Service as a product
From Wikipedia, the free encyclopedia
Service as a product (SaaP); pronounced /sæp/ or /sɑːp/[1] is a transaction of service production and delivery model in which a productized service[2] is sold by the seller or vendor to the buyer and is centrally hosted, either on a standalone website or an open marketplace platform. It is sometimes referred to as "on-demand service". SaaP is typically accessed by the creator and the consumer by users using a thin client via a web browser.
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SaaP has become a delivery model for some businesses, including small and medium-sized enterprises (SMEs), freelancers, and independent contractors. It has been incorporated into the strategy of several leading web-based marketplace companies including AirBnB, Fiverr, Lyft, TaskRabbit, Uber and others, as listed in the SaaP marketplace platforms section below.
Micha Kaufman, the co-founder of the company Fiverr, claims that the company created the concept of SaaP.[3] The company offers as a SaaP service over 2.5 million things people will do for a small, fixed fee.[4][5][6]